In December we asked our SiteBeam customers what they thought about us. Here are the unabridged results (drumroll please):
Overall, how happy are you with SiteBeam?
Average score: 4.29 out of 5.
When we started a year ago this was just 3.69. So we’re pleased to see we’re moving in the right direction.
How would you rate SiteBeam for the following?
Usefulness of reports – 4.58 out of 5
Usefulness of presentations – 3.48 out of 5
Testing speed – 3.77 out of 5
Price – 3.39 out of 5
Ease of signup – 4.19 out of 5
Ease of use – 4.32 out of 5
Support – 4.23 out of 5
We’ve had to summarise the answers to the next few questions because they allowed free text responses.
What do you like most about SiteBeam?
Most people’s answers were about SiteBeam’s:
- detailed and comprehensive reports e.g. “It produces a high quality report, quickly, efficiently, and at a low cost”
- ease of use e.g. “Easy to use and great reports”
- usefulness as a sales tool e.g. “Simple for potential clients to understand and helps sell SEO and websites”
What do you like least about SiteBeam?
Responses were very varied, but included:
- the scoring and fairness e.g. “Some tests have too much weight in the scoring of a site e.g. W3C”
- price, particularly for people who run few reports
- testing speed e.g. “Sometimes the speed of running a test can be slow”
- the 250 web page limit e.g. “Limit of 250 pages on our type of sites can be restrictive”
- reports are only available in English.
What improvements would you most like to see?
Most of the responses asked for:
- more branding options
- better PDF reports
- more SEO tests
- more help and documentation
How do you use SiteBeam?
In descending order:
- 93% use it to improve their websites.
- 89% use it to monitor customer websites.
- 86% use it to sell their services.
- 43% use it to tell SiteBeam reports.
Would you recommend SiteBeam to others?
Yes – 62.1%
Maybe – 24.1%
No – 13.8%
Of the percentage that said “no”, two thirds explained that this was because they didn’t want other agencies to know about their secret tool – wow, we’re flattered!
Thank you
If you filled in the survey, thanks for taking the time. We’ll be looking through every single response we had to help us work out how best to improve SiteBeam for existing and future customers. We have a lot planned for 2012!
Prize draw winner
Everyone who completed the survey and left us their details were entered into a prize draw to win 3 months of free subscription to SiteBeam. The lucky winner was Viper Marketing – Congratulations!
